Last Updated: December 10, 2025
These Terms and Conditions of Use and Sale (“Terms”) govern your access to and use of the Kova Coffee website located at https://kova-coffee.com (the “Website”) and the purchase of any products or services offered through it. Kova Coffee is operated by The Robinson Family Store LTD (“Kova Coffee,” “we,” “us,” or “our”).
By accessing or using the Website, you agree to be bound by these Terms and all policies incorporated by reference. If you do not agree to these Terms, you must not use the Website.
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence. You further represent that you have the legal capacity to enter into a binding agreement and that you have read, understood, and agree to be bound by these Terms.
You may use the Website solely for lawful purposes and in accordance with these Terms. Any use of the Website that violates applicable laws or regulations is strictly prohibited.
Privacy & Security Disclosure
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference and forms part of this agreement.
The Privacy Policy can be viewed here:
https://kova-coffee.com/policies/privacy-policy
Kova Coffee reserves the right to update or modify the Privacy Policy at its sole discretion. Continued use of the Website following any changes constitutes your acceptance of the updated Privacy Policy.
All content on the Website, including but not limited to text, graphics, images, logos, product descriptions, software, and design elements, is owned by or licensed to Kova Coffee and is protected by applicable intellectual property laws.
You do not obtain any ownership or other rights by accessing or using the Website or its content.
You agree not to use, or attempt to use, the Website in any unlawful or unauthorized manner, including but not limited to:
Violation of these restrictions may result in termination of your access to the Website and potential legal action.
You may be required to create an account to access certain features of the Website or to purchase products or services. If you create an account, you represent and warrant that all information you provide is accurate, current, and complete, and that you are not impersonating another individual.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities conducted under your account. You agree not to share, transfer, or allow others to access your account. You must notify Kova Coffee immediately if you suspect any unauthorized use of your account or any breach of security.
Kova Coffee is not responsible for any loss or damage resulting from your failure to safeguard your account information or comply with these obligations.
You agree that any products or services purchased through the Website are for your personal, non-commercial use only. You may not resell, redistribute, modify, export, or
otherwise commercially exploit any product or service obtained from Kova Coffee without our prior written consent.
The information provided on the Website is for general informational purposes only. While we strive to ensure accuracy, the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct any errors or inaccuracies and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.
The Website may contain historical or archived information that is no longer current. Such information is provided for reference only and should not be relied upon as current or accurate.
We reserve the right to modify, update, or remove content from the Website at any time without obligation to update previously published information. You agree that it is your responsibility to monitor changes to the Website and these Terms.
We reserve the right at any time to modify, suspend, or discontinue the Website, or any part of its content or functionality, without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Website.
Certain products or services may be available exclusively online through the Website and may be offered in limited quantities. All product descriptions, pricing, and availability are subject to change at any time without notice, at our sole discretion. Any offer for a product or service made on the Website is void where prohibited by law.
We reserve the right to limit the sale of our products or services to any individual, geographic region, or jurisdiction on a case-by-case basis.
All prices displayed on the Website are listed in U.S. Dollars unless otherwise stated. We accept major credit and debit cards and supported digital payment methods.
When placing an order, you must provide valid and current payment information, including billing address, card details, and any required security codes. By submitting payment information, you represent and warrant that:
We are not responsible for any fees or charges imposed by your bank or payment provider. If a payment is reversed or declined after processing, we reserve the right to seek payment through alternative means.
Your receipt of an order confirmation does not constitute acceptance of your order. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, errors in pricing or product information, or limitations on inventory.
If an order is canceled after payment has been processed, a refund will be issued to the original payment method. We are not liable for any losses or damages resulting from an order cancellation or refusal.
We may require additional verification or information before accepting or fulfilling an order. Unauthorized returns will not be accepted or refunded.
Certain products or services offered on the Website may be available as a one-time purchase or as a subscription. If you enroll in a subscription, you authorize us to automatically charge your selected payment method at the recurring interval disclosed at the time of purchase, typically every thirty (30) days, unless otherwise stated.
Subscriptions will continue until canceled by you. To avoid being charged for the next billing cycle, you must cancel your subscription at least three (3) days prior to your next scheduled billing date. You may cancel your subscription by accessing your account through the Website or by contacting customer support at info@kova-coffee.com.
We may use account updater services to automatically update your payment information if it changes. If you wish to opt out of such services, you must contact your payment provider directly.
For additional details, please review our Subscription Policy: https://kova-coffee.com/policies/subscription-policy
Kova Coffee ships to addresses within the United States and to select international destinations. Shipping rates and delivery estimates are calculated based on location, order size, and selected shipping method.
Accurate shipping information is required at checkout. We are not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping details provided by you. If you discover an error after placing an order, you must contact us immediately. While we will attempt to accommodate changes, we cannot guarantee modifications once an order has entered processing.
Additional information regarding shipping timelines, limitations, and policies can be found here:
https://kova-coffee.com/policies/shipping-policy
You acknowledge and agree that delivery confirmation provided by the shipping carrier constitutes sufficient proof of delivery, even in the absence of a signature.
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to you. We are not responsible for loss or theft occurring after delivery confirmation.
Our returns and refunds process is governed by our Refund Policy, which is incorporated into these Terms by reference.
If you are not satisfied with your first order, you may be eligible for a refund in accordance with the terms outlined in our Refund Policy. For subscription renewals and repeat orders, cancellations must be completed before your payment method is charged. Once an order has been processed and enters fulfillment, it is no longer eligible for cancellation or refund.
Unauthorized returns sent without prior approval will not be accepted or refunded. Certain orders, including international, bulk, or wholesale orders, may be subject to additional limitations or exclusions.
Full details regarding eligibility, timelines, and procedures can be found here: https://kova-coffee.com/policies/refund-policy
These Terms apply to your use of and interaction with Kova Coffee’s social media presence on third-party platforms, including but not limited to Facebook, Instagram, YouTube, X (formerly Twitter), Pinterest, and LinkedIn.
Social media platforms are public environments, and you should have no expectation of privacy when interacting with them. Content posted by users reflects their own views and not those of Kova Coffee. We are not responsible for user-generated content appearing on third-party platforms.
We reserve the right, but have no obligation, to monitor, remove, or report content that we deem inappropriate, offensive, or in violation of applicable laws or platform policies.
To the fullest extent permitted by applicable law, the Website and all products and services offered by Kova Coffee are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website, products, or services will meet your requirements or expectations, or that access to the Website will be uninterrupted, secure, or error-free.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
To the fullest extent permitted by applicable law, Kova Coffee and its owners, directors, officers, employees, contractors, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of the Website, these Terms, or any products or services purchased through the Website.
This includes, without limitation, loss of profits, loss of data, loss of goodwill, loss of use, or the cost of procuring substitute goods or services, even if we have been advised of the possibility of such damages.
In all cases, Kova Coffee’s total liability to you for any claim arising out of or relating to these Terms, the Website, or any product or service shall not exceed the amount paid by you to Kova Coffee for the product or service giving rise to the claim, or USD $500, whichever is lower. Some jurisdictions do not allow limitations of liability, so certain limitations may not apply to you.
Please read this section carefully. It affects your legal rights.
You agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, our Privacy Policy, our marketing practices, or any products or services offered by Kova Coffee shall be resolved through final and binding arbitration on an individual basis, and not in court.
Arbitration shall be administered by a recognized arbitration provider under its applicable consumer arbitration rules. The arbitrator shall have exclusive authority to determine the scope and enforceability of this arbitration provision. You and Kova Coffee waive the right to a trial by jury and to participate in class actions or representative proceedings.
Nothing in this section prevents Kova Coffee from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
You may opt out of this arbitration provision within thirty (30) days of your first purchase by providing written notice to Kova Coffee at the contact address listed below.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Kova Coffee, its affiliates, officers, directors, employees, contractors, service providers, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
This obligation survives termination of these Terms and your use of the Website.
The Website may include links to third-party websites, services, or content that are not owned or controlled by Kova Coffee. These links are provided for convenience only and do not constitute an endorsement or approval of such third-party websites or their content.
Kova Coffee is not responsible for the availability, accuracy, content, privacy practices, or policies of any third-party websites. You access and use third-party websites at your own risk. We encourage you to review the terms and privacy policies of any third-party websites before engaging in any transactions or providing personal information.
Kova Coffee may display testimonials, reviews, comments, or other content submitted by customers or users. Such testimonials and reviews reflect the individual experiences and opinions of the users who submit them and do not necessarily represent typical results or the views of Kova Coffee.
By submitting any content to the Website or to Kova Coffee, including but not limited to reviews, testimonials, comments, photographs, or other materials (“Submissions”), you grant Kova Coffee a worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable right to use, reproduce, modify, publish, distribute, display, and create derivative works from such Submissions for any lawful purpose.
You represent and warrant that you own or have the necessary rights to submit the content and that your Submissions do not violate any laws or third-party rights. All Submissions are considered non-confidential and non-proprietary and will not be returned.
Kova Coffee respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (“DMCA”). If you believe that content on the Website infringes your copyright, you may submit a written notification of claimed infringement to our designated copyright agent.
DMCA Contact Information:
Kova Coffee
Operated by The Robinson Family Store LTD 100 Liverpool Street
London, EC2M 2AT
United Kingdom
Email: info@kova-coffee.com
Your notification must include sufficient information to identify the copyrighted work claimed to be infringed, the material alleged to be infringing, your contact information, a statement of good-faith belief, and a statement made under penalty of perjury that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Kova Coffee. Any attempted assignment in violation of this provision shall be null and void.
Kova Coffee may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, sale of assets, or other business transaction.
No failure or delay by Kova Coffee in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of Kova Coffee.
The waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.
Nothing in these Terms shall be construed to create any partnership, joint venture, agency, employment, or fiduciary relationship between you and Kova Coffee. You do not have authority to bind Kova Coffee in any manner.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.
We reserve the right, in our sole discretion, to suspend or terminate your access to the Website or these Terms at any time and for any reason, including for violation of these Terms or applicable law.
Upon termination, all provisions which by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, dispute resolution provisions, and indemnification obligations.
These Terms, together with our Privacy Policy and any other policies posted on the Website, constitute the entire agreement between you and Kova Coffee regarding your use of the Website and supersede all prior or contemporaneous agreements, communications, or understandings, whether written or oral.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
Kova Coffee
Operated by The Robinson Family Store LTD
100 Liverpool Street London, EC2M 2AT United Kingdom
Email: info@kova-coffee.com
For additional information, please review our related policies:
