Last updated: December 10, 2025
Kova Coffee (collectively, “Kova Coffee,” “our,” “we,” or “us”) values and respects the privacy of its customers and website visitors. While operating our business and interacting with you, we collect, use, and share personal information as described in this privacy policy (“Privacy Policy”).
This Privacy Policy provides detailed information about how Kova Coffee and its affiliates, brands, and related entities collect, use, disclose, and protect your personal information, as well as the choices and rights available to you. We encourage you to read this Privacy Policy carefully. If you have any questions, please contact us using the details provided below.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any updates will be reflected in a revised Privacy Policy posted on our website at https://kova-coffee.com, and the “Last Updated” date will be adjusted accordingly. Where required by law, we may provide additional notice of material changes. You are responsible for ensuring we have an accurate and current email address for you and for reviewing this Privacy Policy periodically.
We may collect information about you in a variety of ways, including when you voluntarily provide information to us or when you access or interact with our website. The categories of information we collect, including within the last twelve (12) months, include the following:
This includes information you choose to provide directly to us when you make a purchase, create an account, enroll in a subscription, contact customer support, complete forms, or otherwise interact with Kova Coffee. Categories of information you may provide include:
When you visit or use our website, our systems may automatically collect certain information, including:
We may collect aggregated or de-identified data derived from personal information. We do not attempt to re-identify such data.
We use personal information only where permitted by applicable law and where a lawful basis exists, including your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests that are not overridden by your rights.
We collect and use personal information for business and commercial purposes, including to:
We may share the categories of personal information described above with third parties that perform services for us or on our behalf. These third parties are authorized to use your information only as necessary to provide services to Kova Coffee and are required to protect your information.
The categories of third parties with whom we may share information, including within the last twelve (12) months, include:
The categories of third parties with whom we may share information, including within the last twelve (12) months, include:
We share personal information for business purposes including operating and improving our business, processing transactions, providing customer service, marketing and advertising, analytics, security and fraud prevention, and compliance with legal obligations.
We do not sell personal information in the traditional sense. However, certain data-sharing activities related to advertising or analytics may be considered “selling” or “sharing” under some privacy laws.
Kova Coffee uses cookies, web beacons, pixels, and similar tracking technologies to collect, use, and share information as described in this Privacy Policy. These technologies help us operate our website, remember user preferences, analyze performance, personalize content, and deliver relevant advertising.
Cookies used on our website may include:
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect the availability and functionality of certain features of the website. We may continue to use information collected prior to your cookie preference changes where permitted by law.
Some third-party content or services on our website may use their own tracking technologies. We do not control these technologies or how third parties use the data collected.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure.
While we take appropriate measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials associated with your account and for notifying us immediately of any unauthorized use.
Kova Coffee does not knowingly collect or solicit personal information from individuals under the age of eighteen (18). Our website and services are intended for use by adults only. By accessing or using our website, you represent that you are at least 18 years of age.
We encourage parents and legal guardians to monitor their children’s internet usage and to instruct them not to provide personal information through any website without parental consent. If you believe that a minor has provided personal information to us, please contact us and we will take reasonable steps to locate and delete such information.
Kova Coffee is operated by The Robinson Family Store LTD, with business operations and service providers located in multiple jurisdictions. Your personal information may be transferred to, processed in, and stored in countries other than your country of residence, including the United States and the United Kingdom, where data protection laws may differ.
Where required by applicable law, we implement appropriate safeguards for international data transfers, including reliance on standard contractual clauses or other lawful transfer mechanisms. By using our website and providing your information, you acknowledge and consent to the transfer and processing of your information in such jurisdictions.
Our website may contain links to third-party websites or services that are not operated or controlled by Kova Coffee. This Privacy Policy applies only to information collected through our website.
We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external websites before providing them with personal information.
Depending on your jurisdiction, you may have certain rights regarding your personal information under applicable data protection and privacy laws. These rights may include:
We will not discriminate against you for exercising any of your privacy rights.
To exercise any of the rights described in this Privacy Policy, please contact us by email at info@kova-coffee.com. We may request additional information to verify your identity and process your request, depending on the nature of the request and applicable legal requirements.
You may designate an authorized agent to submit a request on your behalf where permitted by law. We may require proof of authorization and verification of your identity before fulfilling such requests. If we are unable to verify your identity, we may deny or limit the scope of your request as permitted by law.
If you disagree with a decision regarding your privacy rights request, you may contact us to request a review or appeal, where applicable.
Some web browsers include a “Do Not Track” (“DNT”) feature that sends a signal to websites indicating a user’s preference not to be tracked across websites. Currently, there is no universally accepted standard for responding to DNT signals.
As a result, Kova Coffee does not currently respond to all DNT signals. However, we will honor such signals where required by applicable privacy laws.
By opting in to receive communications from Kova Coffee, you consent to receive promotional and transactional messages via email, text message (SMS), or other electronic means, where permitted by law. Your consent to receive marketing communications is not a condition of purchase.
Message frequency may vary. Standard message and data rates may apply depending on your mobile service provider. You may opt out of SMS communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message received from
us. For email communications, you may unsubscribe using the link provided at the bottom of each email.
We may share limited information, including your opt-in status, with third-party service providers that assist us in delivering messaging services.
Retention Period
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.
Retention periods are determined based on the nature of the information, the purpose for which it was collected, and applicable legal requirements. When personal information is no longer required, we securely delete or anonymize it in accordance with applicable laws.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
Kova Coffee
Operated by The Robinson Family Store LTD
100 Liverpool Street London, EC2M 2AT United Kingdom
Email: info@kova-coffee.com
For additional information, please review our related policies:
