At Kova Coffee, we want every cup to feel like the right choice—especially your first. If you’re not completely satisfied with your initial order, we offer a 30-day, 100% money-back guarantee from the date your order is delivered.
To request a refund, simply contact us using the form in the footer of this page. Our team will take care of the rest—straightforward, respectful, and hassle-free.
For subscription renewals and repeat purchases, cancellations must be made before your payment is processed. Once an order enters fulfillment and begins preparation at our warehouse, it can no longer be canceled or refunded.
Once approved, refunds are issued back to your original payment method within 15 business days. Processing times may vary depending on your bank or card provider.
Items returned without prior authorization will not be accepted or refunded.
International orders are eligible for return. Please note that return shipping costs will be deducted from your refund. We’ll always confirm the estimated deduction with you before completing the return.
